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Data Rights Team Leader

Location: Norwich, Leeds, York and Glasgow

Type: Permanent

DLG is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of DLG or thinking about joining us, you'll have the chance to be recognized for your skills and to build on them.

What you'll be doing:

To lead the Data Subject Rights (DSR) team in delivering Direct Line’s statutory obligations under the UK GDPR and Data Protection Act 2018. The role ensures all data rights requests are fulfilled accurately, lawfully, and within strict regulatory timelines.

Your key responsibilities will be:

• Ensure all DSR requests (SARs, Erasure, Restriction, Rectification, Object, Portability, and ADM/profiling rights) are fulfilled lawfully and within statutory deadlines.
• Lead triage, prioritisation, and allocation of work to maintain throughput and compliance during periods of high volume.
• Act as escalation point for complex, sensitive, or high-risk DSR cases involving exemptions, redactions, or litigation risk.
• Own the Quality Assurance framework, ensuring accuracy, completeness, consistency, and robust audit trails.
• Identify, assess, escalate, and manage operational and data protection risks.
• Build strong cross-business relationships to coordinate data retrieval and support timely fulfilment.
• Provide specialist coaching, performance reviews, capability assessments, and skills development for the DSR team.
• Monitor inflow, backlog, KPIs, and capacity to maintain operational performance.
• Champion continuous improvement to templates, processes, tooling, and demand reduction activities.
• Act as subject matter expert for DSR across Direct Line, promoting regulatory awareness.

What you'll need:

• Deep knowledge of UK GDPR, the DPA 2018, and ICO guidance.
• Advanced understanding of Subject Access Request processes and handling sensitive personal data.
• Experience working with Data Protection, Legal, and Privacy functions.
• Strong workflow management and delegation skills.
• Experience in supporting and providing guidance to team members.
• Strong stakeholder management skills.
• High levels of integrity, discretion, and judgement.
• Calm under pressure; able to manage competing deadlines without compromising quality.

Hybrid working

Our hybrid model offers a "best of both worlds" approach. Colleagues spend at least 50% of their time in the office across the month.

Benefits

We offer excellent benefits designed to suit your lifestyle:

• 9% employer-contributed pension
• 50% off home, motor, and pet insurance
• Additional optional Health and Dental insurance
• EV car scheme
• Generous holidays
• Buy As You Earn share scheme
• Employee discounts and cashback
• Plus, many more

We want everyone to get the most out of their time at DLG. Our benefits are about more than just the money you earn. They're about recognizing who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We recognize and embrace people who work in different ways, so if you need any adjustments to our recruitment process, please speak to the recruitment team, who will be happy to support you.