Senior Account Administrative Representative

Job Summary: Assist the management team in the day-to-day operations of a specific line of business by providing operational knowledge, support, and guidance to the Account Administrative Representatives. Assist management with the coordination of daily production goals and provide specific operational training.

Essential Responsibilities:

• Provide day-to-day communication and operational support to other Account Administrative Representatives by setting workflow priorities.
• Resolve daily operational issues with purchasers and other teams to ensure effective customer satisfaction.
• Monitor production goals and customer service measures for a specific line of business.
• Ensure that production, accuracy, and customer service goals are met for a specific line of business.
• Provide on-the-job training and orientation for new Account Administrative Representatives.
• Provide follow-up training to new AARs on Foundation Systems and related work processes.
• Identify, develop, and provide follow-up training to all AARs on Foundation Systems and work processes.
• Perform all functions required of the Account Administrative Representative position.
• Participate on internal development teams to ensure administrative systems and business processes are functional and effective.
• Contribute to customer service and operational improvement initiatives.
• Prepare special reports as needed.
• Provide AAR performance feedback to line of business management.
• Communicate and train new and revised processes to the line of business.
• Attend operational meetings as needed or directed by management.
• May perform other duties as assigned.

Basic Qualifications:

Experience:

• Minimum one (1) year experience as an AAR in the appropriate line of business or currently in a Team Lead position.
• Minimum of two (2) years experience in a customer service environment, accounting (accounts receivable preferred), or administrative support.

Education:

• N/A

License, Certification, Registration:

• N/A

Additional Requirements:

• Customer service skills with experience working with internal and external customers.
• Ability to provide administrative direction to other employees.
• Ability to adapt to change and be flexible in shifting work priorities.
• Utilize oral and written communication skills effectively.
• Proven time management and multiple task management capabilities.
• Demonstrated ability in problem solving, conflict resolution, and decision making.
• Knowledge of the line of business and Foundation Systems.

Preferred Qualifications:

• Associates degree or equivalent education preferred, but not required.