Consultant I (Business Service Support)

Job Title: IND Consultant I/II - Business Service support

Position type: Full Time

Work Location: Bangalore, Whitefield

Working style: Hybrid

Cab Facility: Yes

Shift Time: 12.30 p.m. to 9.30 p.m.

People Manager role: No

Required education and certifications critical for the role:

Graduation or Post Graduation

Required years of experience:

5 to 10 years of relevant experience

AON IS IN THE BUSINESS OF BETTER DECISIONS

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team. We are passionate about helping our colleagues and clients succeed.

INFORMATION ABOUT THE BUSINESS

Global Broking Centre - our Client Service Delivery team works in different product lines across Aon. This is a hybrid role with the flexibility to work both virtually and from our India offices.

Typically, clients will be either a national or a multinational company, with a presence in no more than 10 overseas territories. These clients will be looking for a local relationship with their broker to provide a tailored approach towards transactional risk transfer as well as risk management advice and services.

GENERAL DESCRIPTION OF ROLE:

You will be a part of Aon’s GBC Preplacement Broking Business and will act as a key point of contact for clients/brokers and carriers, providing expert advice, high quality, innovative, and profitable service in accordance with the client’s needs and the agreed Scope of Service Agreement.

This role requires excellent interpersonal skills, strong attention to detail, and a deep understanding of insurance procedures.

JOB RESPONSIBILITIES:

• Engagement with the broking teams on large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.
• Using technical systems and engaging with Offshore Partners to produce policy documents and invoice requests.
• Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.
• Building strong relationships with UK colleagues, brokers, and other internal stakeholders.
• Sharing best practices.
• Monitoring the risk life cycle and your workflow to ensure your policies are on track with performance targets.
• Collaborating with Client Service Delivery colleagues to meet divisional targets.
• Establishing and developing effective working relationships with Insurers and, where appropriate, liaising with Insurers as per agreed parameters and processes to support client service delivery.
• Working in accordance with the Aon UK Limited Risk Management Framework and compliance with Aon UK Limited policies, including participation in the management of risks that may adversely affect the business, interests, or reputation of any Group Company.
• Taking ownership of problems and their resolution, seeking assistance where necessary.
• Strong communication skills.

SKILLS/COMPETENCIES REQUIRED:

• In-depth understanding of slip documentation and premiums calculations.
• Expertise in managing and handling insurance slips, ensuring accuracy and compliance.
• Proficiency in producing Market Reform Contracts (MRCs) and understanding their importance in the insurance industry.
• Strong skills in calculating premiums accurately and efficiently.
• Strong analytical skills with the ability to interpret data and solve complex problems, providing innovative solutions.
• Strong experience across the Insurance Services industry. Candidates with slip and premiums backgrounds are encouraged to apply.
• Passionate, curious, engaging individual who enjoys human interactions and developing deep relationships and connections.
• Excellent verbal and written communication skills.
• Excellent organizational skills with the ability to manage multiple priorities simultaneously and meet deadlines.
• The ability to remain calm under pressure and work flexibly when required.
• A positive can-do approach and mindset.
• A problem-solving mindset that seeks out solutions rather than problems.
• Excellent attention to detail, as you will be drafting detailed reports and client communications.
• Ability to work individually and in a team.

HOW WE SUPPORT OUR COLLEAGUES:

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce.

Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering them to be their authentic selves.

Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging them to take time to focus on themselves.

We offer a variety of workstyle options through our Smart Working model, recognizing that flexibility goes beyond just the place of work.

Our continuous learning culture inspires and equips colleagues to learn, share, and grow, helping them achieve their fullest potential.

COMMITMENT TO SUSTAINABILITY:

Aon is dedicated to integrating sustainability into our core business practices. We strive to minimize our environmental impact through innovative solutions and responsible stewardship, ensuring a sustainable future for our clients and communities.