Atlanta GA

Bermuda

New York NY

Part Qualified

Associate

Qualified

Life

Health

Property & Casualty

Data Science

Excel

Hiscox is a global specialist insurance company with a focus on providing coverage for small and medium-sized businesses, professionals, and high-net-worth individuals. They offer a wide range of insurance products, including property, liability, cyber, and professional indemnity insurance. Hiscox is known for its expertise, personalized service, and commitment to innovative solutions in the insurance industry.

Hiscox

Job Type: PermanentBuild a brilliant future with HiscoxThe AVP, Team Manager - MPL is a first line manager responsible for assisting in the delivery of team objectives by developing, managing, and motivating engaged, high-performance claims professionals. This person combines excellent technical claims handling, people management, and leadership skills.AVP’s provide managerial support, guidance, and mentorship to their assigned team. This person also:<ul><li>Drives employee engagement, adjuster development, and team performance and growth</li><li>Drives Key Performance Indicators and adherence to Hiscox USA Best Practices through managerial diary and file audits</li><li>Reviews coverage analyses drafted by team, including denials</li><li>Drives litigation management behaviors within assigned team</li><li>Identifies and provides solutions for key issues and trends to senior claims management</li><li>Allocates new incoming claims, reopened claims, and claims that may need to transfer due to severity</li><li>Acts as the escalation point for customer and broker complaints</li><li>Assists VP in preparing and presenting reserve analysis and claims trends</li><li>Takes an active role in the Claims/UW/Actuarial feedback loop</li><li>Plays an active role in recruitment and onboarding</li></ul>Person specification:The US Claims team at Hiscox is a growing group of professionals working together to provide superior customer service and claims handling expertise. The claims staff are empowered to manage their claims within given authority to provide fair and fast resolution of claims for our insured and broker partners.With strong growth across the US business, the Claims team is focused on delivering profitability while reinforcing Hiscox’s strong brand built on a long history of outstanding claims handling.<ul><li>10+ years of claims handling experience. A JD from an ABA accredited law school may be considered as a supplement to claims handling experience</li><li>5+ years of Professional Liability claims experience. Miscellaneous Professional Liability is a must.</li><li>4+ years of Claims management experience</li><li>Leadership and people management skills</li><li>Expert knowledge of claims handling practices to include: coverage analysis, litigation management, and negotiation</li><li>Excellent analytical, critical thinking, verbal and written communication skills</li><li>Strong rapport-building and relationship effectiveness skills</li></ul>Additional Factors Considered:<ul><li>Subject matter expertise</li><li>Demonstrated efforts to advance product innovation, improve claims processes and/or develop a greater understanding of other aspects of the business by training, interactions with external/internal stakeholders or other relevant projects</li><li>Technical leader with ability to respond to challenges that may arise when asked by direct reports or others inside and outside of the organization</li></ul>What we offer:<ul><li>401(k) with competitive company matching</li><li>Comprehensive health insurance, vision, dental, and FSA plans (medical, limited purpose, and dependent care)</li><li>Company paid group term life, short-term disability, and long-term disability coverage</li><li>24 Paid time off days plus 2 Hiscox days, 10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days</li><li>Paid parental leave</li><li>4-week paid sabbatical after every 5 years of service</li><li>Financial Adoption Assistance and Medical Travel Reimbursement Programs</li><li>Annual reimbursement up to $600 for health club membership or fees associated with any fitness program</li><li>Company paid subscription to Headspace to support employees’ mental health and wellbeing</li><li>2023 Gold level recipient of Cigna’s Healthy Workforce Designation for having a best-in-class health and wellness program</li><li>Dynamic, creative, and values-driven culture</li><li>Modern and open office spaces, complimentary drinks</li><li>Spirit of volunteerism, social responsibility, and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation</li></ul>Salary Overview: $150,000 - $180,000Compensation Overview:The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country.The actual salary for this position will be determined by a number of factors, including the scope, complexity, and location of the role; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.Work with amazing people and be part of a unique culture.

Reporting to: Head of Portfolio AnalyticsRole & Team:The Portfolio Analytics team is responsible for delivering outputs that drive decision making for the underwriting organization. At the heart of our underwriting management team, the team works across all lines of business, geographies and distributions. The primary function of this role is to run loss ratio planning / parameterization for up to eight lines of business. This will include owning and managing relationships with product leadership and delivering outputs that drive the business strategy for the company.There is also the opportunity to get involved in other actuarial processes and projects. These could include assumptions analysis and tracking, profitability analysis, analysis of reinsurance structures, management reporting, and other special projects.The role is best suited for someone who is looking to get close to the business and demonstrate ownership over the outputs of their analyses. We’re looking for someone comfortable in an environment where variety and change is the norm. You will have the opportunity to create from scratch and will not be “pushing a button” in a repetitive process.In this role, we will look to you to offer your own ideas and insights and take a point of view on questions relating to the business. We are continuously looking for innovative ways to deliver analysis and improve existing processes, while adhering to actuarial best practices and ensuring excellent communication with all stakeholders.This is a fantastic opportunity to join Hiscox USA, a growing business where you will be able to make a real impact. You will become part of a team that is leading technical excellence within the company and working to develop and deploy strong analytical and technical capabilities that enable us to deliver on our business goals.Key Responsibilities:<ul><li>Run the business planning process for up to eight lines of business, coordinating with underwriting leadership, reserving, pricing and capital modeling teams to determine expected profitability for all US lines</li><li>Support quarterly reserving by ensuring an efficient process and coordinate with the US Finance teams to promote transparency around reserving</li><li>Create and update management reports and analyses to deliver insight on business performance and emerging issues</li><li>Perform statistical analysis of US business to assess volatility</li><li>Perform ad-hoc deep dives and profitability analysis</li></ul>Salary range for a Band II roles is $50,000 to $250,000Required<ul><li>5+ years of experience in an actuarial role</li><li>ACAS qualification or higher strongly preferred</li><li>Bachelor’s degree or equivalent experience in a relevant field.</li><li>Strong technical, analytical and data skills</li><li>Proactive nature and ability to get things done when faced with new tasks and uncertainty around final outputs</li><li>Strong time management skills and ability to prioritize</li><li>Experience building strong business relationships</li><li>Superior oral and written communication skills with an ability to explain insights and convey technical concepts to audiences of different levels of seniority and technical backgrounds</li><li>Specialty and casualty commercial lines experience</li></ul>Preferred<ul><li>Experience with loss ratio planning for a P&C insurance company</li><li>Experience pulling and manipulating data using SQL</li></ul>Compensation OverviewThe annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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